SERVICES

Dialers

Complete solution for your Call Centre!
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WarmConnect's Hosted Dialer can switch between predictive, auto, manual & preview modes. It can blend outbound and inbound to the same agents using calls, email, SMS and chat! Our Testimonial Thirsty® helpdesk will help you use its features to satisfy any need. Related telephony services help you start fast. There is no setup fee, contracts or minimums. An online demo with a telephonic walk-through make it easy to try.
WarmConnect provides hosted/virtual predictive & auto dialers for International Call Centers for Rs2/hr per agent with no setup charges, monthly minimum or contract. It can switch between predictive, auto, manual & preview modes. It can blend outbound and inbound to the same agents. Its capacity grows in easy steps from 5 to 440 agents.
  • Hourly hosted Dialers!
  • Multi Mode
  • Omni Channel
  • Voice, Email, SMS & Chat
  • Full Service
  • Zero Capex
WarmConnect's Automatic Call Distribution (ACD) goes beyond calls to include email, sms & chat. This multichannel incoming funnel is distributed amongst your agents using advanced skills based routing strategies.
WarmConnect's Interactive Voice Response (IVR) allows callers to interact with your phone system using their phone keypad. Complete programmability and access to scripts ensures that your IVR can act as an Automated Attendant and respond dynamically to the most demanding requirements.
  • Virtually unlimited numbers
  • Skill based distribution
  • Full Recording
  • Agent Scripts
  • Call Timers
  • Menu Time Outs
Use WarmConnect voice broadcasting system to play a message to thousands of people in a short time, to leave messages in mailboxes, to conduct automated surveys or for a "press 1" type of campaign where the listener can press a digit to speak to your agent after the message. Capacity scales from 25 to 2400 simultaneous lines! Call charges start from Rs0.62/min (USA)! Text to speech is an added option. Demo available.
  • "Press 1" campaigns
  • Play message to thousands
  • Conduct automated surveys
  • Text to speech
  • Leave voicemail
  • Free trial available

KEY FEATURES


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Dialer based on Vicidial, world's most popular dialer
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OmniChannel: Inbound, Outbound and Blended call, email, chat and SMS handling
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MultiMode: Outbound agent-controlled and predictive dialing
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Full USA FTC-compliance capability
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Single tenanted for maximum TCPA compliance
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Web-based agent and administrative interfaces
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Ability to have agents operate remotely
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Integrated call recording
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Three-Way calling within the agent application
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Scheduled Callbacks: Agent-Only and Anyone
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Hourly billed hosted dialer with no monthly minimums
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Free dialers on purchase of minutes
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Full Service: A range of related services help you put things together and start fast
"One of the things that has impressed us more than when we have used other dialers is your tech support is always available if we encounter issues and your willingness to work with our group... we are quite happy with the system, in terms of cost, ease of use and again support."

Steve Ball

International Trunk

International Calls @ Local Rates!
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WarmConnect, India's favorite SIP trunk provider lets your dialer and PBX make calls all over the world. We also provide incoming numbers (DIDs) from 50+ countries and worldwide 2 way SMS services.
WarmConnect provides 3 outbound International Internet telephony rate decks for dialers - Premium, Standard and Discount. All rate sheets can be used simultaneously by setting prefix.
  • 3 outbound rate decks
  • Rates start @ 39p/min
  • Rate decks chosen by prefix
  • 6/6 billing
  • Online console
  • Virtually unlimited channels
This plan lets your business call worldwide at local rates. Call rates begin at Rs0.50/minute. This tariff can be used as a trunk with virtually unlimited channels, as well as be used on customer provided software or hardware such as an IP PBX.
  • Worldwide calls from 50p/min
  • Receive return calls
  • Worldwide Incoming numbers
  • Worldwide Tollfree numbers
  • Full talk time
  • Free demo available
WarmConnect provides inbound DIDs from 56 countries and toll free numbers from 45. Choose between per minute cost or unlimited per channel cost. We also provide PSTN Forwarding, hunting and voicemail services for your DIDs. Mobile numbers in many countries allow you incoming SMS service
  • DIDs from 56 countries
  • Tollfree from 45 countries
  • PSTN Forwarding of DID
  • Hunting and Voicemail
  • Mobile numbers available
  • Incoming SMS support

KEY FEATURES


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Real time reports online give you visibility into usage
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Presetable multiple alerts to help you manage your calling credit
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SIP Account Self Management tools for maximum compatibility
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Rule based CallerID Settings
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3 outbound rate decks selectable on call by call basis by prefix for Call Centers
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Worldwide calling from 50p/min for Corporates
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Subscribe for Incoming Numbers (DIDs) from 50+ Countries
"Very user friendly, cost effective, good network and very helpful staff."

Yasmin Elavia

Phone System

Business Phone System on your Mobile
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WarmConnect's user friendly virtual business phone system provides a secondary phone number to your mobile phone to keep business and personal calls separate.
Businesses are increasing their use of personal mobile devices for business communications, more so post pandemic due to increasing work from anywhere policies. WarmConnect's Virtual Phone System's solves this problem with a range of benefits
  • Separate work calls
  • No investment needed
  • Complete feature set
  • Multiple CallerIDs
  • Local presence abroad
WarmConnect's Virtual Phone System's features are curated for the needs of startups and small businesses.
  • Custom welcome message
  • Interactive Voice Response
  • Automatic Call Distribution
  • Call recording
  • Business CallerID on calls
  • International local numbers
WarmConnect's Virtual Phone System lets you start in hours. All configuration requirements are met by our 24 hour helpdesk. Take free trial now!
  • Start in hours
  • No feasibility check
  • Low cost
  • 24 hour helpdesk
  • Free trial available

KEY FEATURES


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Professional welcome messages for those that call you
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Multi-option Interactive Voice Response (IVR)
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Set Business CallerID on outbound calls
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Multiple queues for team work (AKA ACD)
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Local numbers from 50+ countries
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Record all calls
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Low Setup time. No Investment Model
"I found it clearer than the local phone company."

Lincoln Coehlo

VoIP

Unlimited International Calls!
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WarmConnect's VoIP is an international Internet phone service with unlimited ISD calls for a monthly fee. Make calls from our zero config WebPhone, or a softphone on your computer or mobile. Our plans cover every need. Our payment structure and money back policy make it easy to try our service.
The Warm Jack gives you unlimited calling to landlines and mobiles in USA & Canada for 12 - 60 months. It also includes landlines in UK, Germany & Italy. Other destinations start from Rs0.99/min. Phone device included. Service loaded with features such as call forwarding, voicemail, conference call etc.
  • 5 destinations unlimited
  • Low monthly fee
  • No computer needed
  • 100% return policy
  • As clear as a land-line
  • Super upgrade options
This plan buys you unlimited calling to most major destinations across the globe for just Rs500/month!
  • 35 destinations unlimited
  • Low monthly fee
  • No computer needed
  • 100% return policy
  • As clear as a land-line
  • Super upgrade options
This plan lets your business call worldwide at local rates. Call rates begin at Rs0.50/minute. This tariff can be used as a trunk with virtually unlimited channels, as well as be used on customer provided software or hardware such as an IP PBX.
  • Call rates from Rs0.40
  • No computer needed
  • As clear as a land-line
  • All features enabled
  • Full Talk Time
  • Detailed Statement

KEY FEATURES


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Unlimited worldwide calling for a one time payment
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100% money-back guarantee
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VoIP phone provided, no computer needed
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Plug and play installation procedure
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As clear as a land-line, or your money back
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Detailed monthly statements
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Optional feature: Receive return calls after you have called someone
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Optional priority call barge feature
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3 party and multiparty conference feature
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Optional incoming numbers from 50 countries to receive calls
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Toll-free numbers also available to give your business the added edge
"I found it clearer than the local phone company."

Lincoln Coehlo

OwnMail

Maintenance free Email Services
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WarmConnect's OwnMail service eliminates the headaches related with providing email to your organisation. It is maintenance-free. You do not need a server at your premises, nor technical help. This gives you huge cost savings with great flexibility.
OwnMail was designed from ground up to be used without technical help. You can define multiple smtp delivery locations. Full featured browser based design makes it easy to share computers. Shareable web folders allows users to access files from anywhere. A unique feature is to run local email servers on private IP addresses. Compressed email delivery option reduces BW by 50%
  • Maintenance-free design
  • Multi-location mail
  • Use shared computers
  • Files and mail on the go
  • Servers on dynamic IP
  • Compressed mail delivery
Email, Website, Web folders and domain registration are all available under a common package. For each package you pay a monthly rent of Rs120pm, a rate per MB of traffic or disk space used and a monthly minimum bill.
PlanRentRs/MBMin bill/mnth
OM275.2 (US)1200.10275
OM2751200.90275
OM4601200.83460
OM9251200.65925
OM18501200.541850
OM27501200.512750
OM46001200.444600
OM92501200.419250
OM185001200.3118500
OM275001200.2627500
OM460001200.2346000
OM925001200.1992500
OM1850001200.15185000

KEY FEATURES


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Browser based email
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Pop access
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Personal message filters
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Personal signature
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Download from other POP accounts
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Auto-reply
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Message search
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Address book in compose
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Delivery receipts / read receipts
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Message forward
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Automatic save of sent messages
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Reminders via email
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Can be used from office, home or on the road, no need for a laptop
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Can be used from shared computers

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Unlimited number of mailboxes of between 200 - 1,500MB. Default 200MB
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Powerful Anti-virus, Anti-spam
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Fine grained delegation of administrative functions - suitable for large organisations
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Global signature or message / Sign-up message
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Web site email is completely customisable
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Message archiving
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Postmaster facility
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Message tracking system
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All features available via web browser, no need to load any software
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Global message filters
"Your service is really hassle-free, and it never goes down"

Uday Seth

QUICK LINKS
Dialer SIP Trunk
International Termination for Call Centres
Hourly Hosted Dialer
Predictive Dialer for Rs2 per hour
Virtual Phone System
Business Phone System on your Mobile
WarmConnect brings you the power of Internet communications

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