Hosted Dialer with Predictive, Auto, Manual, Preview, Inbound, Email, SMS & Chat!

Testimonial

"I have been a customer for the last five years and have enjoyed a flawless service throughout this time, the support to be quick, efficient and accessible. I have received excellent support that has resulted in valid workaround solutions. Based on these experiences I would recommend them to both my customers and friends with no second thought!"

"And My special Thanks to Vijeth who is always reachable and he is very supportive and resolves the issues immediately."

Regards,
Som

Decipher Health Records

OUR RECIPE

1. A Versatile Dialer

WarmConnect's Predictive Dialer allows Predictive, Auto, Manual, Preview modes

2. Omni Channel capability

Can blend outbound and inbound to the same agents using calls, email, SMS and chat

3. All the benefits of the Cloud

Charged hourly, no investment needed, setup in minutes, high scalability

4. Full Service

A range of related services help you put things together and start fast

5. Easy to try and start

Free hosted trial with telephonic walk-through. Service charged hourly, no setup, contracts or minimums.

Free trial!

Cloud Based Multi Mode Predictive Dialer

WarmConnect's Hosted Dialer can switch between predictive, auto, manual & preview modes. It can blend outbound and inbound to the same agents using calls, email, SMS and chat! Our Testimonial Thirsty® helpdesk will help you use its features to satisfy any need. Related telephony services help you start fast. There is no setup fee, contracts or minimums. An online demo with a telephonic walk-through make it easy to try.

Hourly Charged Hosted Dialers

Rs2 per agent/hour, calling costs excluded. Perfect for shift based or seasonal requirements.
No setup or monthly charges, no minimums, no contracts.
Calling costs start at Rs0.39/min, charged only for connected calls.
Massively scalable from minimum 5 users to 440.

Benefits of Hosted Dialer

Benefit	Explanation
Low cost	10 seat dialer costs just Rs20/hour of use. Assuming an 8 hour shift for 22 days a month, it will cost you just 20x8x22=Rs3520 per month! Dialer has stop/start button in your web console.
No investment	Just fund your account for the hourly rent and minutes and you are ready to go. We will also provide free training to your dialer administrator.
Low setup time	Dialer can be ready for use in less than an hour. Also, since it can use readily available broadband connections you will not be delayed by the lengthy procedure of getting a leased line/T1/E1.
High Scalability	Hosted Dialers scale from 5 to 440 agents (and more!) in easy steps and in a matter of minutes. This lets you start small and grow with your process.
Cheap bandwidth	Hosted dialers can use cheap and readily available broadband connections instead of leased lines/T1/E1s that are bit-for-bit more expensive.

Complete Work From Home Capability

Full functionality available on Mobile: Predictive, Auto, Manual & Incoming
No separate soft phone required for Android with embedded Web Phone
Keep in touch with agents even while they are on calls using chat or whisper capability

more info

Use of Hosted Dialer

You will get a online console in which you can start and stop the dialer.
After clicking on start, the dialer is functional in about 1 minute
Your online console also has the link to administer your dialer
The same link allows your agents to log in
Once you setup your dialer, the configuration stays even after stopping it
You are billed for whole hours between starting and stopping the dialer
Online demo available

The most versatile dialer on the planet!

World's Most Fully Featured Dialer!

Based on Vicidial®, the world's most popular dialer
Inbound, Outbound and Blended call, email and SMS handling
Outbound agent-controlled and predictive dialing
Full USA FTC-compliance capability
Single tenanted for maximum TCPA compliance.
Stir/Shaken Compliant
Web-based agent and administrative interfaces
Ability to have agents operate remotely
Integrated call recording
Three-Way calling within the agent application
Scheduled Callbacks: Agent-Only and Anyone
Avatar Soundboard capabilities for agent accent removal

full feature list

Testimonial Thirstiness®

"Also, I just wanted to say how great you guys have been. We have used a Vici Dialer in the past and yours is heads and shoulders above the rest. Affordable, customizable, etc... it's just very refreshing to work with you."
Thanks,
Mark J. Lunde
Northern Marketing Group/PCS

We live for comments such as the one above.
We collect testimonials like kids collect stamps, or whatever they collect nowadays.
Our thirst for testimonials drives us to do the following:
A telephonic walk through of our demo to help you make sense of the feature list below
Complete help to configure and get going
Telephonic support all the way. We answer our phones!
Wide range of related services to help you put things together.

Full range of related services to get you going fast!

Standard services

Worldwide phone service starting at Rs0.39/minute.
Incoming numbers from 50 countries and virtually every area code.
Online storage space @ Rs10/GB per month. This is especially useful for recordings.
Email and SMS gateway services
We even provide agents, should you need help in manning your contact center.

Bespoke services

Customization.
Advanced CRM setup. (Basic CRM is included by default).
Security, integration, scaling, migration to inhouse ...

A feature list so long, its impossible to read!

Full Dialer Feature List

Ability for an agent to call clients in succession from a database through a web-client
Ability to display a script for the agent to read with fields like name, address, etc. filled-in
Ability to set a campaign to auto-dial and send live calls to available agents
Ability to dial predictively in a campaign with an adaptive dialing algorithm
Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server
Ability to open a custom web page with user data from the call, per campaign
Ability to autodial campaigns to start with a simple IVR then direct to agent
Ability to park the customer with custom music per campaign
Ability to send a dropped call to a voicemail box per campaign if no agent is available
Ability to set outbound CallerID per campaign
Ability to take inbound calls grabbing CallerID
Ability to function as an ACD for inbound and fronter/closer verification calls
Ability to have an agent take both inbound and outbound calls in one session(blended)
Ability to start and stop recording an agent's calls at any time
Ability to automatically record all calls
Ability to manually or automatically call upto two other customer numbers for the same lead
Automatically dial unlimited numbers per customer until you get an answer
Ability to schedule a callback with a customer as either any-agent or agent-specific
Ability in Manual dial mode to preview leads before dialing
Ability for agents to be logged in remotely anywhere with just a phone and a web browser
Faster hangup and dispositioning of calls with one key press (HotKeys)
Definable Agent Wrapup-time per campaign
Ability to add custom call dispositions per campaign
Ability to use custom database queries in campaign dialing
Recycling of specified status calls at a specified interval without resetting a list
Dialing with custom TimeZone restrictions including per state and per day-of-the-week
Dialing with Answering Machine Detection, also playing a message for AM calls
Multiple campaigns and lead-lists are possible
Option of a drop timer with safe-harbor message for FTC compliance
Variable drop call percentage when dialing predictively for FTC compliance
Internal DNC list can optionally be activated per campaign
All calls are logged and statuses of calls are logged as well as agent time breakdowns
Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
Agent phone login balancing and failover across multiple ViciDial servers
Several real-time and summary reports available
Real-time campaign display screens
3rd party conferencing(with DTMF macros and number presets)
3rd party blind call transfer
3rd party conferencing with agent drop-off
Custom Music-On-Hold and agent alert sound for inbound calls
Estimated hold time, place in line, overflow queues and several other inbound-only features
Skills-based ranking and call routing per inbound group(queues) and campaign
Queue Prioritization per campaign and inbound group
Avatar Soundboard capabilities for agent accent removal
Single agent call queueing
Ability to set user levels and permissions for certain features and campaigns
Ability for managers to listen-in on agent conversations
Ability for managers to enter conversations with agents and customers
Ability for agents to select a Pause Code when they are not active
Ability for agents to control volume levels and mute themselves
Agent shift enforcement by day and time, defined per user group
Full QueueMetrics-compatible call logging, inbound and outbound
Several Vtiger integration features: user-sync, account-sync, data interconnection
Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD)
Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
Lead import web-based API
Web-based data export utilities
Separate Time-clock application to track user work time
Web-based administration
DID, phone and carrier trunk provisioning through the web interface

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